Last Updated: May 2026

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Welcome to the FIVE14 Store website (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, submit forms, or interact with us online.

 

1. Who We Are

FIVE14 Store is the official merchandise store supporting Project 5:14 and the vision of the Alive City Centre.

For any privacy-related questions, please contact:
Email: project514@alivecitychurch.org

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2. Information We Collect

We may collect the following information when you use our website:

Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party payment providers)

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Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

• Cookies and analytics data

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Voluntary Information

Information you provide through:

• Contact forms

• Newsletter sign-ups

• Pledge forms

• Event registrations

• Customer support enquiries

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3. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations and updates

• Respond to enquiries

• Improve our website and services

• Communicate updates about Project 5:14, events, campaigns, or merchandise (where consent has been given)

• Maintain security and prevent fraud

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4. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers. We do not store or have direct access to your full payment card details.

 

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand website traffic and usage

• Enhance user experience

You can control or disable cookies through your browser settings.

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6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our website and services, including:

• Payment processors

• Delivery providers

• Website hosting and analytics providers

• Email communication platforms

These providers are required to keep your information secure and confidential.

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7. Data Storage & Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent to marketing communications

• Request restriction of processing

To exercise any of these rights, please contact us at: project514@alivecitychurch.org

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9. Third-Party Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of third-party sites.

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10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental involvement.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

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12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

FIVE14 Store / Alive City Church
Email: project514@alivecitychurch.org